US Returns & Exchanges

We want you to be delighted with your EPOQUE NEW YORK purchase. If you are not completely satisfied, you may return items for store credit or exchange within 30 days of purchase. Please review the guidelines below.

Return Postage Fee: There is an $8.00 return postage fee, which can be deducted from your refund or paid directly to USPS. Items must be in like-new condition, unless defective when sold. “Like-new” means unopened, undamaged, unused, and resalable

• Inspect your order upon arrival. Report any significant transit damage immediately.

• EPOQUE NEW YORK reserves the right to determine if returned merchandise meets our like-new standards.

• Sale or discontinued items are non-returnable.

• Returns of items purchased with promotional codes will receive a pro-rated refund unless all qualifying items are returned.

• We reserve the right to restrict or refuse future purchases for customers with unreasonable return patterns.

• Corporate, reseller, and bulk orders are final sale.

Please inspect your order carefully upon arrival to report if any significant damage happened in transit. EPOQUE NEW YORK reserves the right, at its sole discretion, to determine if returned merchandise is in like-new condition.

Returns that do not meet our policy will not be accepted. Certain items designated as ‘sale’ or discontinued are not returnable. If you decide to return one or more items purchased as part of a code promotion or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.

To ensure a positive shopping experience for all of our customers, we may restrict or refuse future transactions at EPOQUENY.com for individuals identified as having an unreasonable return pattern. Sales to individuals who place corporate orders, resellers, and bulk purchasers are final. No exchange or return exceptions will be granted.

Returns by Mail

1. Locate your order number

To start your return, you will need to find your order number in one of the locations below:

• Your shipping confirmation email epoqueny.com
• Or go to your account Order History

Please note, there is an $8.00 return postage fee which you can either have deducted from your refund or pay yourself to USPS. program.

START RETURN HERE

2. Prepare your package

- Pack your return securely, in the original package if possible.

- Affix your shipping label to the package, making sure no other tracking labels are showing.

3. Ship 

When your package is ready, you can ship it via FedEx:

For FedEx, drop it off at your nearest USPS location.

4. Track 

Click on the "Track Your Return" button in your return confirmation email to track the status of your return. Please allow 10-14 business days for the processing of your return by mail.

Refunds in the form of original payment can take up to one week to be credited back to your account.

If you have additional questions about your order, please contact us at Customer Service at 1-929-659-1837 or via email at info@epoqueny.com

Canada Returns & Exchanges

For Canada returns, please contact our Customer Service team  via email at info@epoqueny.com

Order Cancellation

If you would like to cancel an online order after it has been placed, please contact us within 3 hours, during our business hours, by phone at 1-929-659-1837. We will do our best to accommodate your request.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:

• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. If you choose to cancel the shipment of any item(s) and you placed your order using a gift card, a refund for the cancelled item(s) will be issued to the original form of payment. For all other orders, you will not be charged for any cancelled or unshipped item(s).

If you are interested in placing a new order or if you have questions about a cancelled order, please contact EPOQUE NEW YORK Online Customer Service at 1-929-659-1837-or via email at info@epoqueny.com 

Complimentary Standard Shipping on Orders $125 or More

Receive complimentary standard shipping on individual orders or shipments of $125 or more. No promo code is necessary at checkout for qualifying orders. If you are using a promotional discount code when placing your order, please note that shipping charges are calculated based on your merchandise order total after the discount code is applied to your order and before any applicable sales taxes are applied. When shipping to multiple locations, each individual shipment is subject to these same calculations.

Complimentary standard shipping is available within the 48 contiguous U.S. states only and excludes Alaska and Hawaii. Shipping rates for Alaska and Hawaii vary; please E-mail: info@epoqueny.com for more information.

Only authorized purchases will be processed and shipped. We reserve the right to change or cancel any order due to unauthorized, altered, or ineligible use of offer.

Each order placed can only be shipped to one address at a time. Items in an order cannot be sent to separate shipping addresses.

Available to U.S. residents only.

If shipped via FedEx Ground, packages should be received within:

1-2-days for Eastern States (New England, Mid-Atlantic, Southeast)

2-3 days for Central States (Midwest and Gulf Coast) 

US Shipping and Handling

*Applies to FedEx Ground shipping within the 48 continental U.S. states only. Shipping rates for Alaska and Hawaii will vary.

All orders are shipped from our fulfillment centers in New Jersey and California. Orders will be shipped via FedEx Monday - Friday, except on major holidays and the summer season. Orders placed on holidays and weekends will be processed within two (2) business days.

Canada Shipping and Handling

All orders are shipped from our fulfillment centers in New Jersey and California. Orders will be shipped via FedEx Monday - Friday, except on major holidays and the summer season. Orders placed on holidays and weekends will be processed within two (2) business days.

Two-Day Shipping Available

Available to U.S Residents only.

An additional fee of $25-$35 will be added to orders that are to be expedited.

Two-Day Delivery orders must be placed by 1 p.m. Eastern Standard Time (EST) Monday-Friday to be shipped that same day. 

EPOQUE NEW YORK will only ship to residential or business addresses.

We are unable to ship to P.O. Boxes.

If shipped FedEx Ground, packages should be received within:

1-2-days for Eastern States (New England, Mid-Atlantic, Southeast)

2-3 days for Central States (Midwest and Gulf Coast)

3-5 days for Mountain and Western States

7+ days for Alaska and Hawaii

Shipping to Multiple Addresses

EPOQUE NEW YORK currently does not offer shipping items to more than one address on a single online order. We are working in being able to provide you with this feature soon. We thank you for your patience.

Shipping charges apply for each individual address. The shipping charge is based on the method chosen and the total of products being shipped to that specific location.

Alaska and Hawaii

Shipping rates for orders going to Alaska and Hawaii are double that of the rates for the Continental U.S. for standard ground shipping. Unfortunately, we cannot ship two-day express outside of the Continental U.S.

With standard shipping, packages should be received within 7+ business days for AK and HI.

Offer valid only at www.epoqueny.com.

International Orders and U.S. Territories

EPOQUE NEW YORK products can only be shipped to the 50 U.S. states and Canada at this time.

Shipping may be delayed to warmer climates due to product sensitivity.

EPOQUE NEW YORK reserves the right to delay shipping without notice.

3-5 days for Mountain and Western States

7+ days for Alaska and Hawaii